milena silvano

Store Policy


SHIPPING

In Stock items will be shipped within 24 hrs of receiving payment, unless otherwise stated.

UK: Orders under £250 are shipped with Royal Mail Special Delivery.  Europe and Overseas: Orders are shipped with Royal Mail Signed and Tracked. We will email you a tracking number with which you can track the progress of your shipping. It is your responsibility to sign on receipt of the item and to check if an attempted delivery note has been left for you by the postman or courier. If you haven't received your parcel within 7/10 business days of posting it, and no delivery has been attempted, please get in touch.  

Orders over £250 will be shipped with UPS Express Saver. You will be responsible for any customs or import taxes that might apply.

*If you can't find your country of destination at checkout please email us via the form on the site and we will try to get back to you asap.

RETURNS

We accept returns if your item is faulty. If there's an issue with your order, please email us and we will deal with each complaint individually. You will be responsible for shipping costs. 

We don't accept returns on sale items and custom pieces.

 




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